Privacy Policy
Last Updated: 01/03-2026
This Privacy Policy explains how SkalorAi ("Company," "we," "our," or "us") collects, uses, discloses, and protects personal data in connection with our AI website widget and chatbot services.
Business Name: SkalorAi
Address: Kunskapslänken 98, 583 26 Linköping, Sweden
Website: https://skalorai.com
Email (Privacy Contact): [email protected]
SkalorAi operates in Sweden and complies with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.
1. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website
Clients purchasing or using our AI services
End users interacting with AI chatbots and website widgets deployed by us
Business partners and prospective customers
2. Information We Collect
We collect the following categories of data:
A. Personal Information
Name
Email address
Phone number
Billing address
Business information
B. Technical and Usage Data
IP address
Browser type and version
Device information
Usage data
Analytics data
Log files
C. AI Interaction Data
When users interact with AI systems deployed by SkalorAi, we may collect:
User prompts and inputs
Uploaded documents
Generated outputs
Conversation logs
Interaction metadata
We do not intentionally collect sensitive personal data (such as health, biometric, or government identification information).
3. How We Use Your Information
We process personal data for the following purposes:
Providing AI chatbot and website widget services
Deploying and maintaining AI automation systems
Improving AI models and service performance
Customer support
Marketing communications
Payment processing
Fraud prevention and security monitoring
Legal compliance
Analytics and performance optimization
Under GDPR, our legal bases for processing include:
Performance of a contract
Legitimate interests
Legal obligations
User consent (where required)
4. AI-Specific Data Processing
Because SkalorAi provides AI-powered systems:
AI systems may process user inputs to generate automated responses.
User prompts and conversation data may be stored to improve service performance and reliability.
AI systems may involve automated decision-making based on provided inputs.
We do not knowingly use sensitive personal data for model training.
AI interactions may be processed by third-party AI model providers (see Section 5).
Clients deploying AI solutions through SkalorAi are responsible for ensuring that they have a lawful basis to collect and process end-user data within their own operations.
SkalorAi may act as:
Data Controller for website visitors and direct clients.
Data Processor when processing data on behalf of clients.
5. Third-Party Services
We use the following service providers:
GoHighLevel – CRM and marketing automation
OpenAI – AI model infrastructure
These providers may process data on our behalf under contractual safeguards consistent with GDPR requirements.
We do not sell personal data.
We do not share personal data with advertising networks or unrelated third parties.
6. International Data Transfers
As an AI service provider, some third-party processors may operate outside Sweden or the European Union.
Where personal data is transferred internationally, we rely on:
Standard Contractual Clauses (SCCs), or
Other legally recognized safeguards under GDPR.
7. Data Retention
We retain personal data:
For as long as an account remains active
Until the user requests deletion
As required for legal and accounting obligations
AI interaction data is retained until account deletion unless otherwise required by law.
Users may request deletion of their data at any time.
8. User Rights (GDPR & CCPA Principles)
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion ("Right to be Forgotten")
Request data portability
Restrict processing
Object to processing
Withdraw consent at any time
Opt-out of data sale (we do not sell data)
To exercise your rights, contact:
[email protected]
We will respond in accordance with GDPR timelines.
9. Cookies and Tracking Technologies
We do not use cookies for tracking, analytics, or marketing purposes.
If this changes, we will update this Privacy Policy and implement appropriate consent mechanisms.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
Encryption of data in transit
Secure hosting environments
Access controls
While we take reasonable measures to protect data, no system can be guaranteed to be completely secure.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.
If we become aware that a child has provided personal data, we will delete it promptly.
12. Complaints
If you believe your data protection rights have been violated, you may contact us at:
You also have the right to lodge a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten).
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our services.
The updated version will be posted on:
https://skalorai.com